開始在家工作
Samantha is calling her telecom company to upgrade the speed of her home Wi-Fi.
莎曼珊正在打電話給她的電信公司，想要升級家裡無線網路的速度。
telecommunication(n.)電信telecom industry電信產業speed(n.)速度
Max: Hi, thanks for calling East Coast Telecom. This is Max. How may I help you?
麥克斯：嗨，感謝您致電東岸電信。我是麥克斯。請問有什麼需要協助的嗎？
thank sb for sth. 因～而感謝對方
Samantha: Hi, my name is Samantha Miller. I’m already an East Coast Telecom customer, but I would like to upgrade the speed of my home Wi-Fi.
莎曼珊：嗨，我叫莎曼珊·米勒。我已經是東岸電信的客戶，但我想要升級我家無線網路的速度。
customer(n.)客戶、主顧
Max: Hi, Samantha. I already see your account information by checking your name and the phone number you called from. It looks like you have our 100 Mbps plan already, right?
麥克斯：嗨，莎曼珊。透過您提供的姓名和您打電話的號碼，我已經查看到您的帳戶信息。看起來您已經使用我們的100Mbps方案，對吧？
account(n.)帳戶plan(n.)方案a pension plan退休金方案a savings plan儲蓄方案
Samantha: Yes, but I would like to upgrade to at least 400 Mbps because I’ll be working from home starting next month.
莎曼珊：是的，但我想升級至少到400Mbps，因為我下個月開始要在家工作。
Max: Gotcha. It looks like you can upgrade to that speed for only $15 more per month.
麥克斯：好的。看起來您只需要每月多支付15美元就可以升級到那個速度。
Samantha: Great! That sounds good to me. When can I start?
莎曼珊：太好了！聽起來很不錯。我什麼時候可以開始？
Max: I can get a new device sent to you next week. As soon as you get it and set it up, we can upgrade the speed for you. Just give us a call then.
麥克斯：我可以在下週將新裝置寄給您。一旦您收到並設置好，我們就可以為您升級速度。到時候給我們打個電話就好。
device(n.)裝置as soon as 一～就～set up 架設、設定
Samantha: Thanks so much for your help, Max.
莎曼珊：非常感謝你的幫助，麥克斯。
Max: You’re welcome, Samantha. Have a good day!
麥克斯：不客氣，莎曼珊。祝您有個愉快的一天！