專訪多扶假期創辦人許佐夫
Hsu Tso-Fu declares that “the participant does not need to have a disability card and it doesn’t matter where they want to go or how long it takes to get there. While the government has restrictions, we don’t.” Duofu Care & Service accepts reservations 24 hours a day, all year long.
不用身障手冊，也沒有目的和時間限制，只要政府有限制的，我們都沒限制，全年24小時接受預約，
disability card殘障卡;殘障手冊restriction(n.)限制reservation(n.)預約
Ten years ago, when Hsu Tso-Fu’s grandmother was sick and confined to a wheelchair, she couldn’t use a rehab bus because she wasn’t officially registered as disabled.
十年前只因外婆生病，需要以輪椅代步，卻因沒有身障手冊，無法搭乘復康巴士，
rehab(n.)康復;復健=rehabilitationbe registered as…(正式)登記…
Indignant and with only a savings of NT$60,000, Hsu Tso-Fu accomplished what so many foundations aimed at helping those with special needs never have. He took out loans, and established a shuttle service for special needs and elderly clients.
一氣之下，銀行只有六萬元存款的許佐夫，竟然一肩扛起許多基金會都做不到的事，揹下巨額貸款，創辦了多扶接送。
indignant(adj.)憤怒的;憤慨的be aimed at sth. 瞄準、針對～shuttle(n.)接駁車
Hsu Tso-Fu later founded Duofu Holidays, the first travel agency in the country that allows gray-haired and disabled clients to travel.
許佐夫後來創辦了多扶假期，是全國第一家，能讓「銀髮長輩」和「輪椅朋友」輕鬆出遊的旅行社。
travel agency旅行社the gray-haired銀髮= the grey-haired
“We should take our elders out on trips. Give them a change of scenery, something else other than just staring at the ceiling and the TV screen.
「帶老人家們出去走走吧！讓他們的視野不再是天花板和電視螢幕，
other than~除了…之外=except (for)~
It sounds difficult, but the problem is not a lack of equipment. There are elevators, cars and many facilities for those with special needs. The biggest obstacle in getting these special clients out to travel are the fatigued caregivers. They are generally too exhausted. Travel for the elderly, as a business model, gives not only the elderly but also their caretakers time to rest and relax.”
其實障礙不是沒有電梯，更不是沒有車子，而多半來自照顧者的不安與疲累，因此旅遊是一個突破口，而付費是一個機制，回到商業模式的運作，落實喘息照護，讓照護者及被照護者同時得到休息。」
equipment(n.)設備;裝備facility(n.)(常複)設施obstacle(n.)障礙;阻礙=setback=hurdle=stumbling blockfatigued(adj.)勞累的、疲倦的=exhausted=tired out=worn out
Hsu Tso-Fu believes that customer feedback is invaluable mainly because they are the ones footing the bill. His company has learned from its customers every day for the past ten years and is constantly improving its service. Being familiar with the ins and outs of customers’ special needs is the key. For example, did you know that there are more than ten different types of wheelchairs? Whether it is a cervical or spinal injury, a disorder of the autonomic nervous system (ANS) function, or amyotrophic lateral sclerosis (ALS), every condition requires a different wheelchair and SOP.
許佐夫認為客戶因有付費，就會反饋意見，創業十年，每天都被客戶教育，所以他們不斷在進步，光輪椅就有十幾種形式，不管是頸椎還是脊椎受傷，或是大腦自律神經失調、漸凍人，都需要不同的輪椅跟SOP，
invaluable(adj.)極有用的;寶貴的=extremely usefulfoot the bill=pay the bill付帳the ins and outs細節=the detailswhether A, B, or C不管是A,B還是Ccervical(adj.)頸椎的spinal(adj.)脊椎的a disorder of the autonomic nervous system (ANS) function大腦自律神經失調amyotrophic lateral sclerosis (ALS) 肌萎縮性脊髓側索硬化症
He jokes that Taiwan’s first set of disability service SOPs was actually written down by a layman. Hsu Tso-Fu started out as a layman in the industry, but gradually gained expertise and is now a seasoned veteran in the business.
他笑說台灣第一套身障服務SOP竟是他這位門外漢，逐漸摸索才實踐出來。
SOP=Standard Operating Procedure標準作業程序layman(n.)外行、門外漢=layperson=nonexpertexpertise(n.)專門技能(知識);專長seasoned(adj.)經驗老道的=experienced veteran(n.)老手;老兵;退伍軍人old hand老手
Some of his clients, a group of high school friends nicknamed “the six fairy queens,” had been traveling together for years. They continued traveling together after graduating. However, when one of them had an accident and was constricted to a wheelchair, the traveling stopped. The disabled friend in the wheelchair feared that her mobility issues would drag the other “fairy queens” down.
外號六仙女的一群高中死黨，不論是上大學或是出社會，她們仍然一起出遊，直到後來有位仙女出了車禍得坐輪椅，行動不便加上怕拖累大家，這樣的旅遊便悄然中止，
be constricted to~被侷限在…=be confined to~mobility(n.)移動drag sb. down拖累
After almost forty years, one of their granddaughters learned about Duofu Holidays’ travel service and signed them up for a trip around the island. The grandmothers were finally able to make up for lost time together and re-embark on new journeys as a group.
三四十年後，她們的孫女看到多扶有提供銀髮、家族及輪椅旅遊，才幫她們報名環島，一路上奶奶們像重新回到少女一樣聊個沒完，恨不得要把空缺的記憶趕緊給補足。
sign up for~報名參加make up for lost time 彌補失去的時光;盡情享受
Why is it that a simple human need to travel has gone unfulfilled for so long? The motto embossed on Doufu’s staff uniforms reads: “There are no handicapped people, only handicapped environments.”
為什麼這麼簡單的願望卻要拖個三四十年？就如同多扶制服上頭寫著「只有障礙的環境，沒有障礙的人」，
unfulfilled(adj.)(願望、希望、諾言等)未實現的，未滿足的，未兌現的an unfulfilled dream or ambition未實現的夢想或抱負motto(n.)座右銘;格言;箴言emboss(v.)在…上壓印浮凸字體
Hsu Tso-Fu believes that as Taiwan is set to become a super-aged society (according to UN standards) by 2025, this so-called crisis can actually be a positive turning point. This could be the opportunity that Taiwan needs to transform itself into a disabled-friendly, barrier-free tourist haven, capable of providing the best travel experiences to everyone, including those with physical challenges.
許佐夫認為2025年台灣就將步入聯合國認定的超高齡社會，但他相信危機就是轉機，何不把台灣打造成無障礙旅遊勝地，提供給全世界最好的無障礙旅遊。
super-aged society超高齡社會turning point轉捩點transform A into B 將A轉變為disabled-friendly殘障友善的barrier-free無障礙的haven(n.)避難所;避風港heaven(n.)天堂