航班丟失行李
Dear Mr. Foster,
親愛的福斯特先生：
Thank you for contacting us.
感謝您的來信。
contact(v.)聯絡
We’re receiving a high volume of e-mails at the moment because the virus outbreak in Asia is affecting our flights.
由於近日亞洲疫情爆發影響到本公司的航班作業，有相當多的信件需要處理，
a high volume大量的at the moment目前affect(v.)影響、effect(n.)影響、side effect副作用flight(n.)航班
We apologize for our delayed response.
所以沒能第一時間回覆您，非常抱歉。
apologize(v.)道歉、apology(n.)delayed(adj.)延遲的、遲來的、delayed flight延誤航班
We regret to have learned about your luggage being lost while you were traveling with our airline on February 12th.
我們對於您在2月12日時搭乘本公司航班時丟失行李的事件感到相當遺憾。
regret(v.)(n.)遺憾learn about=know知曉airline(n.)航空公司
We have located your luggage and it will be sent to you as soon as possible.
我們已經找到您的行李並將盡速寄還給您。
locate(v.)=find找出某物位置、定位as soon as possible=ASAP盡早
In addition, I’ve spoken to our division in Milan about the staff’s poor English skills.
此外，我們也已經針對員工不佳的英語能力聯絡米蘭分部，
in addition=moreover此外division(n.)分部language skill語言能力
We promise that this kind of frustrating communication between our customers and our staff members won’t happen again.
我們保證日後不會再有溝通不善的情況發生。
promise(v.)(n.)保證frustrating(adj.)令人沮喪的communication(n.)通訊、溝通、communicate(v.)staff member員工
As for the compensation, we are offering you a full refund for both tickets.
至於補償的部分，我們會對您兩個航段的機票進行退款
as for至於=aboutcompensation(n.)補償金、compensate(v.)full refund全額退款
The expense of the hotel room will be taken care of as well.
，且支付您的旅館費用。
expense(n.)開銷=costtake care of處理好、解決
We’d like to apologize once again for the inconvenience.
我們對於您這次旅程所造成的不便感到萬分抱歉。
inconvenience(n.)不便、convenience(n.)便利
We look forward to providing a more pleasant experience and better service the next time you fly with us.
期待下次您搭乘本公司航班時能提供更完善的體驗以及服務。
look forward to Ving or N.期待provide=offer(v.)提供pleasant(adj.)舒適的、美好的fly(v.)飛、搭乘航班
Thank you.
感謝您。
Best regards,
誠摯地
Justin Erwin
賈斯汀‧厄文
Customer Relations Department
客服部
customer relations客戶關係、customer service客服
Suhal Royal Airline
蘇哈爾皇家航空