無法確認預訂
Dear Getaway Booking Team,
親愛的Getaway Booking團隊，
I’m writing this email because I’ve been experiencing a problem while trying to book a hotel on your website.
我寫這封郵件是因為在您的網站上嘗試訂房時遇到了問題。
encounter(v.)碰到(問題、困難等)issue(n.)問題attempt(v.)試圖book(v.)預訂
I have had no issues with the first several steps of the booking process: I’m able to choose the dates of my trip, the location where I’d like to stay and the hotel in which I’d like to stay.
在預訂過程的前幾個步驟中，我沒有遇到任何問題：我能夠選擇我的旅行日期、我想入住的地點和我想入住的飯店。
complication(n.)困難、障礙initial(adj.)開始的、最初的booking(n.)預訂process(n.)過程select(v.)選擇
However, each time I complete these details and go to the final booking page, I’m unable to click the button to confirm my booking.
然而，每次我完成這些細節並轉到最後的預訂頁面時，我無法點擊確認預訂的按鈕。
however(adv.)然而=nonetheless, nevertheless, butbutton(n.)按鈕、鈕扣，belly button肚臍confirm(v.)確認，confirmation(n.)確定、證實
The reason for this is that an ad for your company’s “Getaway Weekend Specials” always appears and covers the button.
這是因為您公司的「週末度假特惠」廣告總是出現並遮擋了該按鈕。
ad=advertisement(n.)廣告，advertise(v.)為…做廣告special(n.)特別方案、特餐appear(v.)出現、呈現，反義詞：disappear(v.)消失appearance(n.)外表cover(v.)覆蓋
I have tried closing the ad many times, but so far, I’ve been unable to do it.
我已經試過很多次關閉廣告，但迄今為止都無法成功。
so far(phr.)到目前為止
I’ve even tried making my booking on several different browsers, but they all have the same problem.
我甚至試過在幾個不同的瀏覽器上進行預訂，但它們都有同樣的問題。
browser(n.)瀏覽器
I’m beginning to think this is actually a problem with your website design.
我開始認為這實際上是您網站設計的問題。
design(n.)設計，designer(n.)設計師
Could you please tell me how I can complete my booking through the website?
您能告訴我如何透過網站完成預訂嗎？
I am traveling next week, so I would like to take care of this ASAP.
我下週就要出發，所以我希望儘快處理這個問題。
take care of(phr.)照顧、處理ASAP=as soon as possible(phr.)盡快
Thanks for your help.
感謝您的協助。
assistance(n.)幫助
Take care,
祝平安順心
結尾語也可用best regards, sincerely
Ronald Grainger
羅納德·格蘭傑