兩小時內會修好
Linda’s internet is down. She is calling customer service.
琳達的網路壞掉了。她正在打電話給客服。
down(adj.)無法運行的、故障的
Linda: Hello, this is Linda. My internet isn’t working.
琳達：你好，我是琳達。我的網路壞掉了。
work(v.)運作
Customer Service: Hi, Linda. I’m sorry to hear that. Can you tell me when it stopped working?
客服：您好，琳達。很抱歉聽到這個消息。您可以告訴我什麼時候開始壞掉的嗎？
Linda: It stopped about an hour ago. I was in the middle of an important video call. The screen just froze.
琳達：大約一小時前壞掉的。我當時正在參加很重要的視訊會議。畫面就突然卡住了。
in the middle of sth.正在做某事～freeze(v.)卡住freeze frame畫面定格
Customer Service: Did you try starting your modem again?
客服：您有嘗試重啟您的數據機嗎？
Linda: Yes, I did, but it’s still not working.
琳達：有，我試過了，但還是沒用。
Customer Service: I see. Let me see what’s wrong. Please hold on.
客服：我明白了。讓我看看是哪裡出了問題。請稍等。
wrong(adj.)錯誤的hold on稍等hold up延遲hold back抑制
(A few moments later)
（一會兒之後）
Customer Service: Thank you for waiting. It seems there’s a problem in your area. We’re working on it.
客服：謝謝您的等待。看來您所在的區域有問題。我們正在處理。
area(n.)區域work on處理、著手進行
Linda: Oh, I see. How long will it take to fix?
琳達：喔，我明白了。大概要多久能修好？
fix(v.)修理It takes… time to VR花～時間去做
Customer Service: It should be fixed within two hours.
客服：應該在兩小時內會修好。
within(prep.)在……之內(指時間、空間或範圍內)
Linda: Thank you.
琳達：謝謝你。
Customer Service: You’re welcome!
客服：不客氣！