14天還沒收到！
Dear Customer Service Team,
親愛的客服團隊：
I am contacting you regarding an order that has not been delivered.
我來信是關於一筆尚未送達的訂單。
regarding(prep.)關於=aboutwith regard to關於deliver(v.)送達、投遞、發表演說、接生deliver sth. to sb.把某物送達給某人delivery(n.)遞送、投遞、分娩、生產out for delivery配送中
On May 10, 2026, I placed an order on your website. The order number is NS-784392, and the items include vitamin D, omega-3 fish oil, and protein powder.
我於2026年5月10日在貴網站下單，訂單編號為NS-784392，商品包含維生素D、Omega-3魚油及蛋白粉。
place an order下訂單probiotic(n.)益生菌calcium(n.)鈣lutein(n.)葉黃素
The order was confirmed and shipped, and the tracking information shows it has left the warehouse.
訂單已確認並出貨，追蹤資訊顯示已離開倉庫。
confirm(v.)確認confirmation letter確認信ship(v.)出貨、運送free shipping免運費tracking information追蹤資訊track(v.)追蹤、跟蹤、留下蹤跡(n.)足跡、跑道track a package追蹤包裹
However, it has not been delivered to my address in Taiwan, and it has now been more than 14 days since the purchase date.
然而，貨件至今仍未送達我在台灣的地址，且下單至今已超過14天。
purchase(n.)(v.)購買
Could you please help look into the current location and status of this shipment?
請問能否協助查詢此包裹目前的所在位置及狀態？
location(n.)位置current(adj.)現在的status(n.)狀態、身分、地位social status社會地位shipment(n.)貨物、運送中的包裹
Please also advise whether a replacement shipment or a full refund can be arranged if the package is considered lost.
若判定包裹遺失，也請告知是否可安排補寄或全額退款。
replacement(n.)替換品、補寄品replace(v.)替換、代替、取代replace A with B用B取代Arefund(n.)退款request a refund申請退款money-back guarantee保證退款
I would appreciate a response within 3 business days.
希望能在三個工作日內收到回覆。
appreciate(v.)感謝、感激、鑑賞、欣賞show one’s appreciation表示某人的感謝as a mark of sb.’s appreciation以表某人的謝意as soon as possible盡快=asap
Thank you for your assistance.
感謝您的協助。
Best regards,
此致
Li Wei
李維