給我產品序號
CS Representative: Hello! Sunflower Electronics, how may I help you today?
客服：哈囉，今天有什麼需要協助的呢？
CS=customer service客戶服務representative(n.)代表
Karen: Hello, I would like to make a complaint.
凱倫：哈囉，我想要投訴。
CS Representative: I’m sorry ma’am. May I have your name please?
客服：很抱歉，女士，我能知道您怎麼稱呼嗎？
Karen: My name is Karen Chen. My last name is spelled C-H-E-N.
凱倫：我叫陳凱倫，陳的拼法是C-H-E-N。
be Vpp 被動語態(被…)
CS Representative: Hello, Karen. How may I help you?
客服：哈囉，凱倫，我能怎麼幫你呢？
Karen: I’d like to report a faulty product. I just bought a new hard drive from your store the other day and replaced the old one on my computer with it. But now my computer won’t turn on, and I have no idea why.
凱倫：我想舉報瑕疵商品。我幾天前在你們店裡買了一顆新的硬碟，來換掉我電腦上的舊硬碟，但現在我的電腦打不開，我不知道是什麼原因。
report(v.)舉報faulty(adj.)有缺陷的、不完美的=defective, flaweddrive(n.)磁碟機replace A with B以B替換A
CS Representative: I’m sorry to hear that. Could you please give me the serial number for the hard drive?
客服：得知這件事我非常抱歉，我可以知道產品序號嗎？
serial number序號
Karen: Well, the number is KJ9634.
凱倫：嗯，號碼是KJ9634。
CS Representative: Thank you, Karen. I’m checking your purchase record right now. It shows your hard drive was bought last week and has a two-year guarantee. Will it be possible for you to come here to our store with the hard drive? A member of our staff can test the hard drive for you, and if it is faulty, we will provide you with a replacement. Or, alternatively, you can choose to get a refund.
客服：謝謝你，凱倫。我正在核對您的購買紀錄，發現您的硬碟是上週買的，有兩年的保固，您可以帶著硬碟過來一趟嗎？我們的員工會幫您測試這顆硬碟，如果有瑕疵的話，您可以換貨，也可以選擇退款。
purchase(n.)購買record(n.)記錄guarantee(n.)保證staff(n.)全體員工test(v.)測試provide sb. with sth.提供某人某事物replacement(n.)替換alternatively(adv.)要不、或者=insteadrefund(n.)退款
Karen: Will your store be open tomorrow?
凱倫：你們明天有營業嗎？
CS Representative: Yes, we are open from 10 am to 9 pm on Saturdays.
客服：有哦，我們週六從上午十點營業到晚上九點。