良好的業務關係
In business, it is important to engage clients in meaningful conversations and connect with them on a more personal level to build trust and long-term loyalty.
在商業中，能和客戶進行有意義的對話，並從個人的層面上與他們建立關係，能建立信賴和長期忠誠。
loyalty(n.)忠誠
Think about the people with whom we feel comfortable talking to: they could be old friends or someone we just met. The conversation just seems to flow smoothly and naturally.
想想那些與他們交談會讓我們感到放鬆的人，他們可能是老朋友或剛認識的人，但談話流暢而自然。
flow(v.)無拘無束地進行smoothly(adv.)順利地、順暢地
A relaxed and even valuable conversation makes customers feel that talking is rewarding. It helps to establish good business relationships with clients and to win their trust.
輕鬆甚至有意義的談話讓客戶覺得和你說話很值得，有助於與客戶建立良好的業務關係，並贏得他們的信任。
rewarding(adj.)值得做的、有意義的、有收穫的worthwhile(adj.)值得的
The following are some tips for having a relaxed, meaningful conversation with clients:
以下是與客戶進行輕鬆、有意義的對話的一些訣竅：
Make it about the other person
專注在客戶身上
The best conversations begin with showing an interest in the other person, their world, and what they might be interested in. Great conversationalists have a sincere interest in others, notice things they care about, and use these things to start and fuel their conversations.
最好的對話以關心他人、了解他們的世界以及他們可能感興趣的事物開始，好的談話者會誠懇地想了解別人，注意到他們關心的事情，並利用這些事開啟話題，為談話加油添醋。
conversationalist(n.) 能聊的人，健談的人fuel(v.)爲…添加燃料、激起;加強(n.)燃料
Practice active listening
練習積極地傾聽
Most people are thinking about what they want to say next while someone else is speaking. Be aware of this, and when your mind is thinking about how to respond, stop and force yourself to listen.
大多數人在別人說話時會思考自己接下來要說些什麼，要留意這個習慣，當你的大腦在思考如何回應時，要停止這麼做並強迫自己傾聽。
be aware of~意識到beware of~當心;小心;提防pickpocket(n.)扒手
Move the conversation to a deeper level
深度談話
Make eye contact with the person you are talking with so that they feel that they are receiving your full and undivided attention.
與正在和你談話的人保持眼神接觸，以讓他們感覺你正在全心全意地聽著，
Make eye contact with sb.和…有眼神接觸look sb. in the eye直接坦承與對方交流so that…為了;如此一來就…=in order that…undivided attention=full attention全部的注意力undivided(adj.)統一的;未分裂的
Be with the other person not only in the tone of your voice but also in your expressions. Make your clients feel that you are fully engrossed in the conversation.
不只你的語調要投入，表情也要投入，讓客戶感受到你完全投入在對話之中。
be with sb. 支持某人;理解某人說的話tone(n.)語氣、口吻expression(n.)表情be engrossed in~ 全神貫注於～=be absorbed in~distracted(adj.)分心的
Consider time and space
注意談話的時機
Good conversation requires a slow, relaxed pace and a pressure-free atmosphere free of distractions. Coffee shops are great for this purpose. And don’t forget to put away your smartphone!
良好的交談需要慢步調、放鬆的節奏和無壓力、無干擾的氛圍，咖啡館非常適合交談，也別忘了收好你的手機！
pressure-free(adj.)無壓的a smoke-free restaurant無菸餐廳a duty-free shop 免稅店be free of~免除…;沒有…distraction(n.)分心的事、分散注意力的事物distracted(adj.)分心的