你幫了我大忙
Sarah works in customer services. A customer calls her.
莎拉在客服中心上班， 一位顧客打進來。
work(v.)工作customer(n.)顧客service(n.)服務call(v.)打電話
Sarah: Hello, customer support. How can I help you?
莎拉：客服中心您好，需要什麼服務？
customer(n.)顧客support(n.)幫助help(v.)幫助
Customer: Yes, hello. I bought a TV box from you and it’s not working.
顧客：您好，我跟你們買了一個電視盒，但沒辦法用。
work(v.)運作
Sarah: I’m sorry to hear that sir. Can you tell me your order number?
莎拉：真抱歉，請問您的訂單編號是？
tell(v.)告訴order(n.)訂單number(n.)號碼
Customer: One second… it’s D9623.
顧客：等等⋯⋯是D9623。
Sarah: Alright I can see you bought a TV box from us yesterday afternoon. Can you tell me what the problem is?
莎拉：好的，我這邊看到資料顯示您是在昨天下午購買電視盒，請問哪裡有問題呢？
tell(v.)告訴problem(n.)問題
Customer: It can’t connect to the internet.
顧客：沒辦法連上網路。
connect(v.)連接
Sarah: How are you connecting it to the internet?
莎拉：請問您是怎麼連網路的？
connect(v.)連接
Customer: I’m using wifi.
顧客：我用wifi。
Sarah: That will be the problem then. Your TV box needs an Ethernet cable if you want to get online. You should find one included in the box.
莎拉：我瞭解了，這個電視盒需要用乙太網路線才能連上網路，您應該可以在盒子裡找到。
problem(n.)問題Ethernet cable乙太網路線online(adv.)線上的find(v.)找include(v.)包含
Customer: Oh, I wondered what that was. Thank you, you’ve been very helpful.
顧客：喔，我還想說那是什麼，謝謝，你幫了我大忙。
wonder(v.)疑惑、想知道helpful(adj.)有幫助的
Sarah: Not at all. Have a nice day.
莎拉：不會，祝您順心。
not at all不用謝