客人回流的關鍵
Moana’s phone on the table rings.
莫阿娜桌上的電話響起。
Moana: Hello, this is Moana. How may I help you?
莫阿娜：您好，我是莫阿娜，很高興為您服務。
Customer: Hello, I bought a lunch box on your website and would like to return it.
客人：您好，我在你們的平台上購買了一個便當盒想退貨。
website(n.)網頁would like=want=想要return(v.)退貨
Moana: Sure, what’s your name?
莫阿娜：好的，請問客人怎麼稱呼？
Ms. Chen: My last name is Chen.
陳小姐：我姓陳。
Moana: Thank you Ms. Chen, may I ask what is the reason for returning the product?
莫阿娜：陳小姐您好，請問是什麼原因讓您需要退貨呢？
return(v.)退貨product(n.)商品
Ms. Chen: Unfortunately, the size is different to what I imagined. The actual product is too small.
陳小姐：不好意思，因為規格與想像中不符，實品太小了。
unfortunately(adv.)不幸地different(adj.)不同的imagine(v.)想像actual(adj.)實際的product(n.)商品
Moana: I see, I’m very sorry for this misunderstanding. We will process the return right away.
莫阿娜：這樣啊，真的很不好意思，讓您有所誤解，那我們立即為您辦理退貨。
misunderstanding(n.)誤解process(v.)處理return(n.)退貨
Ms. Chen: No worries, thank you.
陳小姐：沒關係，謝謝您。
no worries別擔心
Moana: I will send you a return form for you to fill out later. Please complete it and fax the form with the number on the form.
莫阿娜：待會我會寄一份退貨申請單，再請您幫我填妥後，傳真至表單上的那個號碼就可以了。
return(n.)退貨form(n.)表格fill out填入complete(v.)完成fax(v.)傳真
Ms. Chen: Sure, no problem.
陳小姐：好的，沒問題。
Moana: And please repackage the product, we will send a deliveryman to pick it up. Be sure to check your phone, as the deliveryman will contact you soon.
莫阿娜：然後再請您將商品包裝好，我們會派物流人員前往收取，再請您留意電話，物流人員會與您連絡。
repackage(v.)重新包裝product(n.)商品deliveryman(n.)物流人員contact(v.)聯絡
Ms. Chen: Okay, thank you!
陳小姐：好的，謝謝您。
Moana: We are happy to be of service, if you have any other questions feel free to call us anytime. We hope you continue to shop on our website!
莫阿娜：很高興為您服務，有任何問題再隨時來電，也期望您能繼續支持我們的商品喔！
service(n.)服務continue(v.)繼續website(n.)網頁
Ms. Chen: Thank you.
陳小姐：謝謝。