店家退款項
Steven and Ella are colleagues. Ella is asking Steven about how to dispute a billing error on her credit card.
史帝芬和艾拉是同事。艾拉正在向史帝芬請教如何申訴她信用卡帳單上面的錯誤。
Ella: Steven, I checked my credit card statement the other day and there is still a $50 charge that a store was supposed to refund two weeks ago. I called them, but they never responded.
艾拉：史帝芬，我前幾天查看了我的信用卡帳單，發現有一筆店家在兩個禮拜前就應該退款的50美元款項。我打了電話給他們，但他們都沒有回應。
transaction (n.)交易；account information(account summary) 帳戶總覽be supposed to VR 應該~refund (v.)(n.)退款respond (v.)回應,回答；response (n.)回應,回答
Steven: Oh, that isn’t good at all. I’ve had a similar experience before. Have you called your credit card company?
史帝芬：喔，那真的不太妙。我也有過類似的經驗。你打給你的信用卡公司了嗎？
Ella: Not yet. I will call them this afternoon. I’m worried that it might be too late.
艾拉：還沒。我下午會打給他們。我擔心可能太遲了。
Steven: It’s not too late. Don’t worry! There are some other things that you should do soon, though.
史帝芬：不會太遲的，別擔心！但有其他事情你得盡快先做。
No need to worry.=Don’t fret. 別擔心
Ella: What else do I need to do?
艾拉：我還需要做什麽其他事情呢？
Steven: You need to submit a letter in writing to your creditor within 60 days, giving information about the charge, including the date, the amount and the problem with the transaction. I have an example that I can email you so you know what to write.
史帝芬：你應該要在60天內寫一封信給你的債權人，告訴他們款項的資訊，包括日期和金額，以及那筆交易的問題。我可以把例子寄給你，這樣你就知道該怎麽寫了。
in writing 以書面形式so (that)+子句 為了……、以便……
Ella: Thanks a lot. I will call the bank that issued the card just to see if there is anything else they can do in the meantime.
艾拉：太感謝你了。同時我會打給發卡銀行，看看他們是否還能做些什麽。
issue (v.)發行see (v.)弄清,查看