顧客永遠是對的
Annie works at a call center. She receives a phone call from a very angry customer.
安妮在客服中心工作，一位很生氣的顧客打進來。
work(v.)工作center(n.)中心receive(v.)接到、收到angry(adj.)生氣的customer(n.)顧客
Annie: Hello. How may I help you?
安妮：您好，需要什麼服務呢？
help(v.)幫助
Customer: Hello. I bought a new phone from one of your stores this week, but it won’t turn on. This is unacceptable.
顧客：你好，我這週到你們的店裡買了一支手機，但是卻無法開機，這令人無法接受。
store(n.)商店turn on開啟unacceptable(adj.)無法接受的
Annie: I’m terribly sorry to hear that. I can’t believe we would sell you a broken phone.
安妮：非常抱歉，真的很難相信我們會售出壞掉的手機。
terribly(adv.)非常=veryhear(v.)聽見believe(v.)相信sell(v.)販售broken(adj.)壞掉的
Customer: Well you did. Are you calling me a liar?
顧客：就是壞了，還是你是說我騙人？
call(v.)稱作liar(n.)騙子
Annie: No, no, I’m sorry sir. What I meant was that I was surprised that we did that. Do you have your sales receipt?
安妮：不是的，先生，我很抱歉。我的意思是我很驚訝。您有保留收據嗎？
mean(v.)意思surprised(adj.)驚訝的receipt(n.)收據
Customer: Yes. I hope you’re going to do something about this soon. I can’t wait around without a phone forever.
顧客：有，我希望你們盡快處理，我無法一直這樣沒有手機。
hope(v.)希望wait(v.)等待
Annie: Yes of course sir. Bring the phone and your receipt to our Shida Road store and we will do our best to fix the problem.
安妮：是的先生，當然。請您帶著手機及收據到我們師大路的分店，我們會盡力協助您。
receipt(n.)收據store(n.)商店do one’s best盡全力fix(v.)修復、處理
Customer: I should hope so!
顧客：希望你們說到做到！