貨運處理不當
Dear Kooling King Inc.,
致酷凌金冷氣公司：
We are writing to complain about the defective goods that were shipped to us on April 20, 2021.
我方特致此函，針對一批2021年4月20日送達的瑕疵品提出投訴。
complain(v.)投訴ship(v.)運送;運輸
We had ordered 30 units of Air-Cool 101 Air Conditioners and were guaranteed that the items would be delivered on time and in good condition.
我方上次訂購了30台Air-Cool 101冷氣機，您方也予以保證會將產品準時並完好地送達。
order(v.)訂購;下單guarantee(n.)保固(期);(v.)保證;擔保The television comes with a two-year guarantee.deliver(v.)運送;運輸on time=準時in good condition=處於良好狀態in poor condition=狀態不佳The bike is still in good condition, so there is no need to buy a new one.
However, it seems that the items were not packaged properly, which eventually resulted in multiple scratches and dents on them.
然而，產品似乎沒有妥善包裝，最終造成多處刮損與凹痕。
it seems that...=似乎;好像package(v.)包裝(n.)包裹properly(adv.)正確地;合適地;妥善地result in=造成;導致scratch(n.)抓痕;刮痕dent(n.)(v.)(使)凹陷
We are disappointed at your mishandling of this shipment.
我方對此次貨運處理不當感到十分失望。
be disappointed at or about sth.=對某事感到失望be disappointed in or with sb.=對某人感到失望mishandling(n.)處理不當shipment(n.)貨運;運輸
Our scheduled sales promotions had to be postponed as a result, and we suffered huge losses for it.
原本安排好的促銷活動因為產品出現瑕疵而延遲，我方因此蒙受鉅額虧損。
scheduled(adj.)安排好的;已排定的sales promotion=促銷postpone(v.)延後;延期=delayas a result=(作為)結果loss(n.)損失;虧損
To make up for the losses, we would like to ask for compensation as well as replacements for the damaged air-conditioners.
為此，我方要求貴公司賠償，並提供瑕疵品換貨
make up for sth.=彌補;補償I am sorry I broke your glasses. I will make up for it.compensation(n.)補償(金);賠償(金)The government will take full responsibility for the compensation.replacement(n.)換貨Customers are entitled to ask for a replacement and refund.
We request that the replacements should be delivered no later than April 26.
，希望換貨商品於4月26日前送達。
request(v.)要求;請求no later than...=不晚於...
We look forward to your quick response and prompt action on this issue.
希望貴司即刻回應並迅速處理此事。
look forward to...=期待...response(n.)回覆;答覆;回應prompt(adj.)迅速的;即刻的
Sincerely,
誠摯問候
John Smith
約翰·史密斯
Purchasing Department Manager
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