行動裝置提款
Alice’s debit card has been swallowed by an ATM. She calls her bank for help.
愛麗絲的簽帳金融卡被自動提款機吃掉了。她打給銀行求助。
credit card 信用卡ATM card 提款卡
Representative: Good afternoon. How may I help you?
客服人員：下午好，請問需要什麼協助？
Alice: Hi. I was trying to withdraw cash at an ATM, but after I inserted my card, the machine won’t spit it back out.
愛麗絲：我剛才試著透過自動提款機提領現金，但我插卡後，卡就出不來了。
withdraw(v.)提款insert(v.)插入spit(v.)吐（口水）throw up or vomit 嘔吐
Representative: I believe your card has been retained. Did you leave it in the dispenser for more than 40 seconds?
客服人員：看來您的卡被機器吃掉了。您是否超過40秒沒取卡？
water dispenser 飲水機cash dispenser 出鈔機
Alice: No, I didn’t. The ATM just took my card right after I put it into the machine.
愛麗絲：不，我一插卡就被吃掉了。
Representative: Hmm… It could be the chip problem on your card. Sometimes, the machine keeps hold of your card if the chip on it is damaged.
客服人員：嗯⋯⋯那可能是晶片的問題。有時候，機器會因為晶片損壞而吃卡。
chipmaker 晶片製造商damage(v.)損壞、毀損
Alice: What am I supposed to do now?
愛麗絲：那我現在該怎麼做？
Representative: Since you’ve called, we’ll help you file a request for card replacement.
客服人員：既然您已致電本行，我們會替您申辦一張新卡。
file(v.)提供文件以利申（聲）請file a lawsuit, complaint, petitionreplacement(n.)更換、替換（的事物）
Alice: How am I going to take out money without my card?
愛麗絲：沒有卡的話要怎麼提款？
Representative: You can still withdraw money by using the banking app on your mobile device. Scan the QR code that appears on the ATM’s screen. It will let you perform cash withdrawal in the same way as it does with a debit or ATM card.
客服人員：您還是可以透過行動裝置上的網銀應用程式提款。掃描自動提款機螢幕上的QR碼，就可以像使用簽帳金融卡或提款卡那般提領現金。
scan(v.)掃描perform(v.)進行、執行perform an operation 動手術