兩個補償方案
Dear Ms. Reed,
親愛的里德女士：
We are writing to inform you that your Hawk Airways flight FE-803 on August 25 at 10:20 a.m. has been canceled.
我們謹此通知您，您原定於8月25日上午10:20搭乘的霍克FE-803航班已被取消。
inform(v.)告知inform(notify) sb. of sth.告知某人某事delay(v.)延後=put off
Unfortunately, we are no longer offering flights from Taipei Songshan Airport to Osaka’s Kansai International Airport at that specific time.
很遺憾，我們不再提供該時段從台北松山機場飛往大阪關西國際機場的航班。
no longer不再=not…anymoreoffer(v.)提供offer sb. sth.提供某人某物=offer sth. to sb.provide(v.)提供provide sb. with sth.提供某人某物=provide sth. to(for) sb.specific(adj.)特定的
We apologize for any problems this may cause for your travel plans.
對於這可能對您的旅行計劃造成的任何不便，我們深表歉意。
apologize to sb. for sth.為某事向他人道歉=make an apology to sb. for sth.apology(n.)道歉problematic(adj.)有問題的、構成問題的
To make things right, we have two options for you to choose from.
我們提供兩個補償方案供您選擇。
compensate for sth.為～彌補=make up for sth.option(n.)選擇、選項=choice, alternative
First, we can give you a full refund of your airfare.
首先，我們可以全額退還您的機票費用。
a full refund全額退款refund(v.)退款airfare(n.)機票費用fare(n.)交通工具費用bus fare公車車資taxi fare計程車車資
If you choose this option, you will get your money back within 5 to 7 business days.
若您選擇此方案，您將在5到7個工作日內收到退款。
choose(v.)選擇(三態:choose, chose, chosen)choice(n.)選擇have no choice but to do sth.別無選擇只好～let sb. go開除某人=fire sb.
In addition, we are willing to reschedule you on one of our other flights from Taipei to Osaka on August 25 at no additional cost.
此外，我們也願意為您重新安排8月25日從台北飛往大阪的其他航班，且不收取額外費用。
be willing to do sth.願意做某事情be unwilling to do sth.不願意做某事情=be reluctant to do sth.reschedule(v.)重新安排extra(adj.)額外的at a reasonable price以公道的價格
We are still offering two other direct flights per day on that route.
我們每天仍提供台北直飛大阪的航班。
per day每天=every dayroute(n.)路線、航線
One is at 7:20 a.m., and the other is at 6:40 p.m.
一班在早上7:20，另一班在傍晚6:40。
one…the other一個～另一個
Please contact our customer service team directly for help in either getting a refund or rescheduling your flight.
請直接聯絡我們的客戶服務團隊，以取得退款或重新安排航班的協助。
contact sb.和～聯繫=get in touch(contact) with sb.either A or B不是A就是B
Agents are available via online chat or phone 24 hours a day.
我們的客服人員全天候24小時都可以透過線上文字聊天或電話為您提供服務。
customer service agent客服人員travel agent旅行社職員travel agency旅行社available(adj.)有空的、可提供的via(prep.)透過、經由24／7=all the time全年無休
Thank you again for choosing to fly with Hawk Airways.
再次感謝您選擇搭乘霍克航空。
Sincerely,
誠摯地
Thomas Lin
湯瑪士·林
Hawk Airways Customer Service
霍克航空客服部