提供身分證字號
Renee has been abroad for the past few years. Her mobile number has been deactivated. She calls her bank to update her contact information.
芮妮過去幾年都在國外，她的手機號碼被註銷了，她打電話到銀行更新聯絡資訊。
activate(v.)啟動、啟用contact(n.)(v.)聯繫、聯絡、接觸come into contact with sb. 跟某人有接觸
Renee: Hi. I’m Renee Green. I have a savings and fixed deposit account with your bank.
芮妮：嗨，我是芮妮·格林。我在貴行有存款和定存帳戶。
checking account 支票帳戶salary account 薪轉帳戶
Representative: Hello. How may I help you?
客服人員：您好，請問需要什麼協助？
Renee: Here’s the thing. Since I haven’t been in Taiwan for a couple of years, the mobile number that I tied to my account is no longer available. So, I’d like to change my contact number.
芮妮：事情是這樣的。由於我好幾年都不在台灣，當初綁定帳戶的號碼已經不能用了，所以我想更改我的聯絡號碼。
tie sth. to 將～綁定於～available(adj.)可供使用或選擇的
Representative: OK. I will need to ask you some questions for verification.
客服人員：好的，那我需要問您一些問題進行驗證。
verification code 驗證碼
Renee: Sure.
芮妮：好的。
Representative: May I have your ID number, please?
客服人員：請提供身分證字號。
identification(n.)身分證明（文件）
Renee: It’s F500800125.
芮妮：是F500800125。
Representative: What is the address you registered with our bank?
客服人員：您在本行註冊的地址是什麼？
register(v.)註冊、登記
Renee: 22, Dunhua South Road, Section 4, Taipei.
芮妮：台北市敦化南路四段22號。
Representative: Do you remember the mobile number you linked with the accounts at our bank?
客服人員：您還記得當初綁定本行帳戶的手機號碼嗎？
link sth. with 跟～有所聯繫、綁定
Renee: Ahh… That’s where the problem is. I can hardly remember it because I haven’t used it for years. Is it 09-0939-5003?
芮妮：啊⋯⋯問題就出在這裡，我太久沒用了，所以想不起來。是09-0939-5003？
for years=for a long time
Representative: Sorry, ma’am. It’s incorrect. We won’t be able to proceed with your request. Please try again later.
客服人員：很抱歉，號碼並不正確。本行無法繼續為您辦理，請稍候再試。
incorrect(adj.)不正確的proceed with sth. 繼續進行某事