異常通報指派
Dear Tech Eternal Extended Family,
親愛的永恆科技大家庭：
We are writing to let you know that we’ll soon be switching over to a new automated help desk ticketing system as a means to better address any tech issues that you may encounter.
我們在此通知您，我們將很快轉換到一個新的自動化客服工單系統，以更好地解決您可能遇到的技術問題。
as a means to RV作為做某事的方式
This new system will be powered by artificial intelligence to help us help you!
這個新系統將由人工智慧驅動，以幫助我們幫助您！
Through the automation process, AI technology will be able to help our skilled IT team respond more efficiently and consistently to whatever problems you report to us through the new tech portal.
透過自動化流程，人工智慧技術將有利於本公司受過專業訓練的IT團隊更有效率、更一致地回覆您透過新的入口網站回報的任何問題。
skilled(adj.)熟練的、受過專業培訓的highly-skilled worker從事高技術門檻工作的員工respond to回應、回覆consistently(adv.)一致地
As usual, you will be asked to fill out some information when making your request, including: your name and company name, email address and phone number, and a brief description of the problem that you are experiencing.
如往常一樣，當您提出請求時，我們將請您填寫一些資料，包括您的姓名和公司名稱、您的電子郵件地址和電話號碼，並請您簡短說明你所遇到的問題。
description(n.)描述、說明job description職務說明
Additionally, you’ll be asked to choose whether your issue is related to hardware or software and which operating system you are using.
此外，您還需要選擇您的問題是與硬體還是軟體相關，以及您使用的操作系統。
be related to跟～有關
After completing this info for the service request, our new AI-enhanced system will then analyze your answers to detect any problematic trends, prioritize the severity of the issue you are experiencing and then assign your ticket to a technician or tech team to promptly investigate and resolve the issue.
填妥請求服務所需的資料後，我們新的人工智慧系統將分析您的答案，檢測問題所在，按問題嚴重性排序，然後將您的異常通報指派給技術人員或技術團隊，以迅速調查和解決問題。
analyze(v.)分析problematic(adj.)會造成問題的prioritize(v.)確定～的優先次序priority(n.)優先考慮的事promptly(adv.)迅速地、立即地
We will provide you with further information when the new system is rolled out on the first of next month.
新系統在下個月的第一天推出時，我們將為您提供進一步的資訊。
roll out推出launch(v.)推出
Until then, please continue to use the current system to report tech problems and we will address them as usual.
在此之前，請繼續使用當前的系統回報技術問題，我們仍會照常辦理。
Make sure to be on the lookout for our official announcement and link to the all-new tech support portal in the next week!
請務必留意我們下週的官方公告以及全新技術支援入口網站的連結！
be on the lookout for sth.留意～、尋找～
Thanks again for choosing Tech Eternal for all your IT needs!
再次感謝您選擇永恆科技來滿足您所有的IT需求！
Best regards,
致上問候
Ethan Cole
伊森·寇爾
Tech Eternal
永恆科技