認清角色負責任
Tina and Lily are both supervisors of their department. They are chatting after a regular meeting.
蒂娜跟莉莉都是各自部門的主管，開完例會後她們在聊天。
supervisor(n.)主管regular(adj.)定期的
Tina: Hey, don’t be upset about the project. You’ve already done a great job with your team.
蒂娜：嘿，專案的事，別太沮喪了。你跟你的團隊做得夠好了。
upset(adj.)沮喪的、生氣的
Lily: No, that’s not the case. Actually I screwed up in the final stage of the project. Some of my team members found out the mistake and fixed it in time before sending it to our clients.
莉莉：不是這樣的，其實我在最後階段把案子搞砸了。我的幾個組員發現之後，在交給客戶之前幫我處理好了。
that’s not the case事實不是這樣screw up搞砸fix(v.)解決in time及時
Tina: Wow, that was close.
蒂娜：哇，好險。
that was close好險
Lily: I know. Now, I think I owe them an apology because they stayed up solving the problem I created, but at the same time I feel too awkward to do so.
莉莉：我知道，現在我覺得我欠他們一個道歉，因為他們熬夜解決我闖的禍，但同時我又覺得道歉太尷尬了。
owe(v.)欠apology(n.)道歉solve(v.)解決awkward(adj.)尷尬的
Tina: Come on, face the music. You know what’s the right thing to do. Admitting your fault and apologizing to your team can win you respect and trust. After all, you are a part of the team.
蒂娜：拜託，面對現實吧，你知道怎麼做才是對的。承認錯誤並向團隊道歉能為你贏得尊重及信任，畢竟你是團隊的一份子。
face the music面對事實admit(v.)承認fault(n.)錯誤apologize(v.)道歉respect(n.)尊重trust(n.)信任
Lily: You are right about it. But I don’t know where to start! I mean, as a supervisor, it’s really a shame.
莉莉：你說得對，但我不知道怎麼開頭，身為主管，這真的很丟臉。
shame(n.)丟臉
Tina: Look, you don’t want things to get heated in the office right? Then you have to do it and make sure that your apology is effective. My advice is that you should avoid saying any excuses and the words “if” or “but”, recognize your role and take responsibility for it.
蒂娜：聽著，你不想事情在辦公室裡鬧得沸沸揚揚吧。那你就要道歉，而且必須是有效的道歉。我的建議是，避免說任何藉口還有「如果⋯⋯」、「但是⋯⋯」這類字眼，認清自己的角色並負起責任。
apology(n.)道歉effective(adj.)有效的advice(n.)建議avoid(v.)避免
Lily: Okay. I guess I need to write an email to apologize first. Could you check it for me later?
莉莉：好，我想我要先寫封電子郵件道歉，你等等可以幫我看一下嗎？
apologize(v.)道歉
Tina: Sure. Don’t be too anxious. People make mistakes all the time.
蒂娜：當然，別太焦慮了，大家都會犯錯的。
anxious(adj.)焦慮的