連續輸入錯誤
Kate forgets her password for her mobile banking app. Her access has been denied after she entered the wrong password multiple times. So, she calls her bank for help.
凱特忘了行動網銀應用程式的密碼，幾次輸入錯誤後她便無法登入了。於是她打給銀行求助。
enter(v.)輸入
Kate: Hi. I’m Kate Hsu. I have an account with your bank. I’ve been locked out of your banking app.
凱特：嗨，我是徐凱特。我有貴行的帳戶。我無法登入貴行的網銀應用程式。
be locked out of sth. 被～封鎖在外、無法登入～
Representative: Did you enter an incorrect password more than five times?
客服人員：您是否連續五次輸入錯誤的密碼？
incorrect(adj.)不正確的
Kate: Yes, I did. I have not been able to log in to the app after a few guesses.
凱特：是的。猜了幾次後就登不進去了。
log in to sth. 登入～=log on to sth.log out or off 登出
Representative: I see. You can follow the following steps to restore access to your account.
客服人員：了解。您可遵循下列步驟恢復登入權限。
restore(v.)恢復、復原regain(v.)重新取得
Kate: OK.
凱特：好的。
Representative: Go to the login page on either the website or the mobile banking app, and click Forgot Password. The system will then route you to the password reset process.
客服人員：上官網或行動網銀應用程式的登入頁面，點選「忘記密碼」。系統將引導您進行重設密碼的程序。
route(n.)路線、航線(v.)運送、寄發
Kate: What should I do next?
凱特：然後要做什麼？
Representative: You will be prompted to enter your username, ID number and the email address you registered with us. Also, you will have to select the account type.
客服人員：你得輸入用戶名稱、身分證字號以及您在本行註冊的電子郵件信箱，另外也得選取帳戶類別。
be prompted to do sth.=be required to do sth.
Kate: Done.
凱特：好了。
Representative: Once you submit the information, choose whether you would like your temporary password to be sent via email, text message or voice call. The temporary password will be good for 24 hours.
客服人員：提交資料後，選擇您想透過電子郵件、簡訊還是語音收取暫時密碼。暫時密碼的時效長達24小時。
submit(v.)提交、呈遞temporary(adj.)暫時的、臨時的permanent(adj.)永久的
Kate: I’ve got a text from the system.
凱特：我收到系統寄來的簡訊了。
Representative: Use the temporary password to log in with your current username. Once you log in, it’s advisable to create a new password for your account. Be sure to create a strong password that no one can guess, and do not share the password with anyone.
客服人員：利用那組暫時密碼與現有的用戶名稱登入。建議您登入後設定新的帳戶密碼。確保您設定保密強度更高、沒人猜得到的密碼，而且不要跟任何人分享那組密碼。
it is advisable to do sth. 建議做某事