Dear Mr. John Silver: Greetings. In reverence to your valuable time I would like to get straight to the point and express our sincere apology for forwarding too large a shipment to your company. I would also personally like to thank you for bringing this mishap to our attention.
The purchase order that we received from you last July clearly stated 16 boxes and it is our error regarding the shipment of an extra 14 boxes of our product. However, please be informed that to make up for said mistake, there are two options available at this time. The first one is; you may opt to keep the merchandise and we will just bill you thirty days from now. Or, we will do our best to have it picked up at your loading dock and then issue a credit to your company.
I would greatly appreciate it if you could let me know your preference between the two. We will, for our part, ensure that this type of error never happens again. Please let me know if you need assistance regarding this slip up. Please feel free to contact me if I can be of any further assistance.
Thank you for your kind consideration.
Yours truly,
Bob Villa Lobo
親愛的約翰席爾文先生：您好， 由於害怕耽誤您太多寶貴的時間，所以我想直接切入正題告訴您，我們非常抱歉將過多的貨物運送到貴公司。 我也要親自感謝您讓我們知道這個疏忽。
我們在七月收到您的訂單，而訂單上面清楚標示了16箱貨物，但是我們卻不小心將訂單多加了14箱。然而我們希望讓您知道以上的錯誤可以有兩種解決方案。 第一種方案是您可以保留多出的貨物，然後我們會在30天後向您索取費用。 或者我們會前往您的裝卸碼頭取回這些貨物，然後先賒欠貴公司卸貨款項。
期待您能讓我知道您比較偏向哪一個方案。而我們向您保證這種錯誤將不會再次發生。 對此疏忽，如果您需要任何協助也請讓我知道。 如果我能進一步地提供任何協助的話，也請您與我聯繫。
感謝您的諒解。
忠實於您的，
Bob Villa Lobo
Dear Mr. John Silver: 親愛的約翰席爾文先生：
Greetings. In reverence to your valuable time I would like to get straight to the point and express our sincere apology for forwarding too large a shipment to your company. I would also personally like to thank you for bringing this mishap to our attention.
您好， 由於害怕耽誤您太多寶貴的時間，所以我想直接切入正題告訴您，我們非常抱歉將過多的貨物運送到貴公司。 我也要親自感謝您讓我們知道這個疏忽。
The purchase order that we received from you last July clearly stated 16 boxes and it is our error regarding the shipment of an extra 14 boxes of our product. However, please be informed that to make up for said mistake, there are two options available at this time. The first one is; you may opt to keep the merchandise and we will just bill you thirty days from now. Or, we will do our best to have it picked up at your loading dock and then issue a credit to your company.
我們在七月收到您的訂單，而訂單上面清楚標示了16箱貨物，但是我們卻不小心將訂單多加了14箱。然而我們希望讓您知道以上的錯誤可以有兩種解決方案。 第一種方案是您可以保留多出的貨物，然後我們會在30天後向您索取費用。 或者我們會前往您的裝卸碼頭取回這些貨物，然後先賒欠貴公司卸貨款項。
I would greatly appreciate it if you could let me know your preference between the two. We will, for our part, ensure that this type of error never happens again. Please let me know if you need assistance regarding this slip up. Please feel free to contact me if I can be of any further assistance.
期待您能讓我知道您比較偏向哪一個方案。而我們向您保證這種錯誤將不會再次發生。 對此疏忽，如果您需要任何協助也請讓我知道。 如果我能進一步地提供任何協助的話，也請您與我聯繫。
Thank you for your kind consideration.
感謝您的諒解。
Yours truly,
忠實於您的，
Bob Villa Lobo
Bob Villa Lobo
